Accessing Transport Services: How to Use Public Transport & Ride-Hailing Apps

Resource Guide

Accessing Transport Services: How to Use Public Transport & Ride-Hailing Apps

As part of the Digital Skills for Life (DSL) framework, learn how to set up, top up and monitor their public transport transactions. They can also learn to use ride-hailing apps to book rides, monitor routes and review their transportation history.

18 Aug 2025
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Learn how to Transact Online

Under the “Transact Online” competency, you will achieve the following learning outcomes under “Public Transport & Ride Hailing”:

  • The common digital library apps, its icons and identify them using their logos.
  • The common features (UI) and common steps (UX) to read, borrow and purchase reading materials on digital library apps.
  • Useful cybersecurity tips to stay safe online.

The guidebook covers in detail the following modules:

Understanding Common Public Transport App

  • About public transport app and its logos
  • The common features found across public transport apps 

Step-by-step Guide to Use SimplyGo App:

  • Setting up a SimplyGo account 
  • The different ways to top up your transportation card
  • The different ways to block and refund payment from your card
  • How to review transaction history
  • How to log out of your account

Understanding Common Ride Hailing Apps

  • About ride hailing apps and its logos
  • The common features found across ride hailing apps.

Navigating Common Steps to Use Ride Hailing Apps:

  • How to set up an account
  • How to book a ride
  • How to check transaction history
  • How to log out of your account

Step-by-step Guides to Use Ride Hailing Apps

  • Grab
  • Zig

What is SimplyGo?

SimplyGo is an application that offers a simple and convenient way to pay for your MRT and bus rides, eliminating the need to carry a physical EZ-Link card. SimplyGo allows you to use your smartphone or contactless bank card to tap in and out of public transport. It also allows you to view your travel history and check fares all from one app.

How to set up and use SimplyGo?

Not sure how to set up SimplyGo? It’s designed to be easy. Just download the SimplyGo app from the App Store or Google Play. After installing, follow the on-screen instructions to register with your NRIC, mobile number, and email. You can link your existing travel card or add your credit or debit card. The app gives you full control over your travel payments and card settings.

What are ride-hailing apps, and how to use them?

Ride-hailing apps like Grab and Zig allow you to book a private car ride using your smartphone. These apps use your location to match you with a nearby driver, making it convenient to travel without needing to drive or wait for a taxi. To use them, download the app, create an account, and enter your destination. You can choose your pick-up point, view the fare, and track the driver’s arrival in real time. Payments can be made using a credit card, PayNow, or other e-payment methods.

Our guidebook helps to break down every step with clear pictures, so even if you’re using the app for the first time, you will not feel lost. This guide is ideal for anyone looking to build confidence using digital transportation tools. With practice, you'll be able to travel smarter and manage your transport needs independently.

Download the guide

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